• Student Life Coordinator - NYU London

    Posting Number 2018-4769
    Posted Date 3 weeks ago(7/3/2018 3:01 PM)
    Location
    UK-London
    Department
    NYU London (GL009)
    School/Division
    Global Programs (WS1750)
    Compensation Grade
    Pending
    FT/PT
    Full-Time
    Category
    Student Services/Athletics
  • Position Summary

    This is a full-time position. The Student Life Coordinator (SLC) will spend the majority of his/her work hours in the Student Affairs Office, and will report to the Senior Programme Manager for Student Life. The SLC will be responsible for the work of the Student Affairs Office, in supporting students throughout the year on various programmes from pre-arrival through to departure and providing multiple opportunities for students to engage with the local culture during their time away. This position requires a positive service orientation while performing all duties, including an out of hours emergency response service.

     

    Principal Duties and Responsibilities:

    Emergency and Crisis Response Management – 10%
    Student support outside of office hours, including (but not limited to):

    • 24/7 emergency phone response duty rota
    • Respond to emergency situations
    • Report promptly to supervisors concerns about student well-being

    Student Affairs Office oversight and staff supervision - 40%

    Responsibility for output of Student Affairs Office support and activities, including (but not limited to):

    • Supervising the Student Life Administrators in Bedford Square office
    • Performing annual appraisals of Student Life Administrators
    • Managing the smooth and effective day-to-day operation of the Student Affairs Office, fostering a positive and user-focused atmosphere
    • Recruiting, training and supervising student workers
    • Ensuring budgets for all functional areas are updated regularly and monitored closely

    Student Affairs Office activities - 50%

    Delivery of information, support and activities to students, including (but not limited to):

    • Student information and support

    Updating information provisions in various key locations (handbooks, website, mobile app) and exploring different ways to reach students with important information about resources and support (including online platforms); responding efficiently to student queries (phone, email, in person); obtaining student feedback about the support services provided

    • Cultural Programming

    Developing and delivering a package of local cultural events and activities for students to experience and enjoy; overseeing campaigns on campus which address student needs, including Wellness Week, Ally Week, Relaxation Week

    • Immersion opportunities

    Ensuring students can get involved in a range of other activities that expose them to the local culture - Host programme, volunteering, Student Unions

    • Health and Wellness

    Supporting students in finding appropriate health and wellness resources, leading on case management relating to physical healthcare support; submitting relevant details onto the Advocate system

    • Administrative and other duties (Including but not limited to):
    • Writing letters requested by students
    • Requesting NYU ID cards;
    • Creating welcome packets
    • Leading the planning and delivery of arrival and Orientation activities
    • Occasional support with student conduct cases            
    • Developing provisions to further enhance the experience of NYUL students

    The responsibilities outlined here are not exhaustive. You may be required to undertake other duties and training as requested by your line manager or as required by the Director of NYUL, which are broadly commensurate with the nature and level of this position.

    Qualifications

    Requirements for this position:

    Required Education

    • Minimum Bachelor’s degree or equivalent

    Required Experience

    • At least 2 years’ experience of working in a similar role

    Required Knowledge, Skills, and Abilities

    • Excellent transcultural and interpersonal communication skills.
    • An understanding of student development issues in post-secondary education and study abroad challenges
    • Strong ability to prioritize and multi-task as well as to deal with emergencies and to work flexibly.
    • Ability to manage 24/7 on-call duties
    • Familiarity with IT and Social Media, and thorough knowledge of Microsoft systems and programs including Word and Excel.
    • Ability to organize and execute socio-cultural and academic events for up to 100 participants.
    • Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
    • Excellent written, administrative and organizational skills.
    • Be enthusiastic, pro-active and committed, and enjoy working in a small team.
    • Be willing and able to work on own initiative.

    Preferences for this position:

    Preferred Experience, Skills and Abilities

    • Experience with Education, Counseling, Cultural Studies, or related fields preferred.
    • Preferably, experience in study abroad, international exchange, student services, or residential education.
    • Line management experience

    Additional Information

    The successful candidate should have the right to live and work in the UK prior to appointment.

     

    NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.

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