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Senior Global Technology Services Manager - NYU London

Senior Global Technology Services Manager - NYU London

Posting Number 
2018-4174
Department 
NYU London (GL009)
Compensation Grade 
Pending
Posted Date 
2/2/2018
Job Family 
Technology
Location : Location 
UK-London

More information about this job

Position Summary

This role reports to the Director, Partnerships and Community Relations in NYU IT New York and the Associate Director, NYU London.  Provide integrated information and systems technology solutions for NYU London and other NYU study-away sites, its employees and partner organizations, and these student, faculty, and administrative communities. Partner with NYU-New York stakeholders (i.e., NYU Office of Global Programs, NYU IT, and others) to ensure high-quality and effective solutions to local technology needs at NYU London and the study-away sites.  Serve as tier 2 resource (advanced or escalated technology resource) for NYU London, and technology project manager at NYU London and other NYU study-away sites, to perform or ensure the effective implementation of a number of technology needs, including:

  • Assessing user and community needs and recommending solutions to NYU London, NYU IT, and/or NYU Office of Global Programs as appropriate;
  • Establishing or ensuring service standards are met, including appropriate use of incident management tools and technical documentation;
  • Resolving hardware, software, and peripheral problems;
  • Performing installation, testing, maintenance, upgrades and administration of operating system and applications software;
  • Monitoring system performance and troubleshooting system problems;
  • Assessing hardware and software needs;
  • Training and educating staff;
  • Preparing and monitoring operating technology budgets.
  • Line managing one employee in NYU London, with functional supervision where appropriate at other NYU study-away sites.

Qualifications

Required Education:

Bachelor’s degree in computer science, information technology, or related field.

 

Required Experience:

7 to 10 years of relevant and progressively responsible experience in technology and technology project management, or equivalent combination of education and experience.  Must include experience providing comprehensive systems support for multiple locations and experience supervising staff and/or leading small teams.

 

Required Knowledge, Skills, and Abilities:

Strong and demonstrated understanding of Windows 7, PC hardware and software (Windows/MAC), audiovisual technologies (including digital projection), and emerging technologies. Proficiency with Microsoft Suite. Ability to communicate technical information to a non-technical audience. Ability to analyze trends and make recommendations. Effective communication and relationship building skills with multiple constituencies. Ability to effectively integrate and manage complex projects. Capacity for flexible thinking with excellent analytical, negotiation and problem solving skills. Ability to negotiate conflict and maintain constructive working relationships and cultural sensitivities with people at all levels of an organization, both inside and outside an organization.  Demonstrated ability to understand and address customer needs and ensure high-quality customer service.

This role may be required to work evenings and/or weekends during peak times of the year.

 

Preferred Education:

Master’s degree in computer science, information technology, or related field.

 

Preferred Experience:

Experience in an academic environment.

 

Preferred Knowledge:

Skills, and Abilities: Knowledge of the ITIL framework.

 

 

 

 

Additional Information

Although primarily based at NYU London, the incumbent must have the ability to travel on business as required to New York and to NYU European study-away sites (Berlin, Florence, Madrid, Paris, Prague), with occasional travel when required to other NYU study-away sites outside of Europe (Accra, Buenos Aires, Sydney, Tel Aviv).

 

Benefits

  • 28 days annual leave
  • USS pension scheme (optional)
  • Private medical insurance (optional)

All applications must be submitted by March 2, 2018.

 

The successful candidate should have the right to live and work in the UK prior to appointment. 

  

The University is an equal opportunity employer committed to equity, diversity and social inclusion.

 

 

 

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