This role reports to the Director, Partnerships and Community Relations in NYU IT New York and the Associate Director, NYU London. Provide integrated information and systems technology solutions for NYU London and other NYU study-away sites, its employees and partner organizations, and these student, faculty, and administrative communities. Partner with NYU-New York stakeholders (i.e., NYU Office of Global Programs, NYU IT, and others) to ensure high-quality and effective solutions to local technology needs at NYU London and the study-away sites. Serve as tier 2 resource (advanced or escalated technology resource) for NYU London, and technology project manager at NYU London and other NYU study-away sites, to perform or ensure the effective implementation of a number of technology needs, including:
Bachelor’s degree in computer science, information technology, or related field.
7 to 10 years of relevant and progressively responsible experience in technology and technology project management, or equivalent combination of education and experience. Must include experience providing comprehensive systems support for multiple locations and experience supervising staff and/or leading small teams.
Required Knowledge, Skills, and Abilities:
Strong and demonstrated understanding of Windows 7, PC hardware and software (Windows/MAC), audiovisual technologies (including digital projection), and emerging technologies. Proficiency with Microsoft Suite. Ability to communicate technical information to a non-technical audience. Ability to analyze trends and make recommendations. Effective communication and relationship building skills with multiple constituencies. Ability to effectively integrate and manage complex projects. Capacity for flexible thinking with excellent analytical, negotiation and problem solving skills. Ability to negotiate conflict and maintain constructive working relationships and cultural sensitivities with people at all levels of an organization, both inside and outside an organization. Demonstrated ability to understand and address customer needs and ensure high-quality customer service.
This role may be required to work evenings and/or weekends during peak times of the year.
Master’s degree in computer science, information technology, or related field.
Experience in an academic environment.
Skills, and Abilities: Knowledge of the ITIL framework.
Although primarily based at NYU London, the incumbent must have the ability to travel on business as required to New York and to NYU European study-away sites (Berlin, Florence, Madrid, Paris, Prague), with occasional travel when required to other NYU study-away sites outside of Europe (Accra, Buenos Aires, Sydney, Tel Aviv).
All applications must be submitted by March 2, 2018.
The successful candidate should have the right to live and work in the UK prior to appointment.
The University is an equal opportunity employer committed to equity, diversity and social inclusion.