Incident Response Assistants - NYU Florence

New York University is an equal opportunity employer and is committed to being a welcoming campus community that reflects and enacts the values of inclusion, diversity, belonging, equity, and accessibility that inform academic excellence. Employees in this organization are expected to contribute to diverse, equitable, inclusive, and accessible learning and working environments for our students, staff, and faculty.

Incident Response Assistant (part-time, 9-11 month contract) – Incident Response Assistants are on the front line to assist students with any emergencies that arise. They report to the Residence and Student Life Manager, liaising with campus health professionals, and the Facilities Office to respond in person to incidents, report incidents to the correct channels, complete an on-call log at the end of each shift, write incident reports about any emergencies handled, meet with OSL staff once per week, assist with check-in, orientation, and check-out. During office hours, IRAs engage in front and back office tasks in the Office of Student Life and provide information and assistance to students, colleagues, visitors, and collaborators. IRAs ensure equitable and inclusive treatment of students and other stakeholders at all times.

Principal Duties

• On call on the front line (from 5pm to 9am on weekdays and 24 hours on Saturday, Sunday, and on holidays) 1-2 weeks per month for student emergencies
• Liaise with the Residence and Student Life Manager to handle incidents
• Report incidents to the supervisor, informing the relevant staff members (Nurse, Psychologists, Facilities)
• Complete an on-call log at the end of each shift
• Write incident reports about any emergencies handled using the NYU reporting system
• Participate in training and professional development
• Respond to email and in-person inquiries from students, colleagues, visitors, and collaborators
• Provide front and back office support in the Office of Student Life
• Meet with OSL staff once per week (2 hours)
• Assist with check-in, orientation, and check-out
• Provide occasional support at events and activities
• Sporadically serve as trip assistant

Position Qualifications

Required Education: Bachelor’s degree or progress toward a bachelor’s degree

Required Experience

Required Knowledge, Skills and Abilities Prompt and thorough communication in English and Italian; clear, objective, and thorough writing skills in English; ability to work under pressure; ability to use Microsoft Office suite software.

Successful candidates must show evidence of their ability to legally work in Italy.

Preferred Certification/Other Qualifications: Fluency in English and Italian

Preferred Experience: Priority will be given to those candidates who have experience in a school/university environment.

Preferred Knowledge, Skills and Abilities Willingness to respond in person to student emergencies when on call; customer service and life education-oriented; show empathy toward others; clear, objective, and thorough written reports that colleagues can act on; collaborative spirit; positive attitude; respect for diverse perspectives.

Additional Preferred Knowledge, Skills and Abilities: Experience in providing excellent customer service

Successful candidates must show evidence of their ability to legally work in Italy.

NYU is committed to providing a campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that inform academic excellence.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.