Residence Life Administrator - NYU London

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.The position requires a positive service orientation while performing all duties. NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty. The position of Residence Life Administrator is a full-time position. The majority of working hours will be spent
across NYU London’s campus buildings with a focus on Byron Court and Guilford House, which are operated by NYU London. Other work locations will include, but are not limited to the NYU London Academic Centre and NYU London’s externally partnered student accommodations locations. The postholders’ primary focus is to support residents and provide them with a living environment conducive to their academic and personal growth, across programmes.the calendar year with a focus on the fall and spring semesters.

The postholder will work as part of the Residential Life team to provide support and guidance for students; ensure compliance with University policies and procedures; maintain building safety and security; engage in customer service-related activities; supervise student leaders signposting students to other
key resources; and other administrative tasks such as ordering supplies, checking deliveries, securely storing and monitoring stocks, checking and replenishing supplies in student apartments, providing and preparing keys for student rooms.

Responsibilities are carried out mainly through office hours and activities across NYU London’s campus buildings including weekly meetings, check in and checkout duties, welcome activities and campus events. The postholder will be on call during working hours, on a rotational basis shared with colleagues, and will respond to urgent issues that arise, supported by the senior members of the team and department. The position requires a positive service orientation while performing all duties.

All NYU London Student Life staff are expected to:

• help build a culture that respects and embraces intercultural learning
• maintain an awareness of the university environmental policies and procedures that seek to minimise the impact of the university’s business on the environment
• ensure the health and wellbeing of all community members, including themselves, as a priority

Working hours would typically be 10 AM to 6 PM over 5 days (including some nights and weekend work). The RLA is required to maintain flexible working hours and participate in the professional staff duty rotation by performing on‑call responsibilities, ensuring continuous support and coverage for all students.

Principal Accountabilities:

40%:
On a daily basis, across NYU London’s residences, administer and deliver core processes and tasks including, but not limited to, check-in/opening day, room preparations, support students with roommate disputes and room changes, receive and report complaints and concerns raised by students and respond in the first instance, update building access systems, room key management and guest passes, stock audits and placing orders, handle enquiries whether received via email or in person within shared offices across NYU London’s campus buildings) and provide information and support for students. Also frequently collaborate with finance & operations, facilities, housekeeping, security teams and other departments, and ensure a strong team presence at Byron Court and/or Guilford House residences. Attend, and actively contribute towards, team meetings. Staff the Residence Life desk at Byron Court on a rotational basis with other Residence Life team members.

30% Community development programs:
Check in with students in-person. Share responsibility as part of the residential team for providing NYU London residents with support should any medical, mental health, student misconduct, facilities concerns, policy violations, and/or other serious issues arise, during office hours. This will include leading response resolution during working hours to receive reports of any issues, working closely with departmental leaders in assessing the nature of problems, ensuring any urgent actions which are required are taken and support sought from colleagues from other teams whenever appropriate, and details documented. Organise and implement mediation for residents struggling to live together. Provide support and reassurance with any large-scale community concerns that may impact residents, along with all other colleagues in the Student Life department. Respond to the on-call duty phone as a member of the departmental rota. Lead urgency response while on call; collaborate with managers and senior leaders to respond to emergencies while on call. Refer students to appropriate university resources and services when necessary (incl. counseling, academic support, and accessibility services). Identify and report any student issues or concerns, following established safety and
wellbeing protocols. Organise mediation support for residents who are struggling to live together and share space successfully.

Respond to the on-call duty phone as a member of the departmental rota. Lead urgency response while on call; collaborate with managers and senior leaders to respond to emergencies while on call. Refer students to appropriate university resources and services when necessary (incl. counseling, academic support, and
accessibility services). Identify and report any student issues or concerns, following established safety and wellbeing protocols. Organise mediation support for residents who are struggling to live together and share
space successfully.

20%:

Foster a welcoming environment through the delivery of information, advice and support to residents. Develop, in conjunction with live-in staff and student leaders, a comprehensive programme of activities for students across NYU London residences to build residential community, drive student engagement, and create a sense of belonging. Supervise the work of any relevant student leaders. Gathering feedback from students following events through formal and informal assessment activities. Collaborate with other professional staff
to enrich the residential experience of students, delivering initiatives focused on key learning outcomes as designed for the academic year at hand.

5%:

Contribute to initiatives including as training, workshops and events that help build a culture that respects and embraces diversity, inclusion, belonging, equity and accessibility.

5%:

• This position serves as a critical team member in the Student Life department as a whole. As such, a general
  attitude of a team approach to the work is critical. Duties not described above may be assigned to meet
  business need.
• Provide support to other teams within the Student Life department during high performance and
  peak periods of the semester, such as orientations, student arrivals, key events, or student
  departures.
• Provide cover for reception front desk as needed.
• Complete other duties as assigned by the Student Life Managers, Associate Dean of Students, or
  Deputy Site Director.
• Work non-traditional hours, including evenings, weekends, and bank holidays, as required.
• Be available and on-call to provide support during urgent situations or emergencies, ensuring the
  safety and well-being of residents and staff.

Position Qualification: 

Required Education

• Educated to degree level, or an equivalent qualification, or relevant working experience.

Required Experience

• Experience of working in a busy office or customer-focused environment.
• Good problem-solving skills, and experience of handling difficult conversations with others and resolving them
  professionally and expediently (with support wherever needed).

Required Knowledge, Skills, and Abilities

• Clear understanding of the challenges young adults may face at University, and of the potential difficulties that
  might arise while living abroad.
• Passionate about providing accurate information, and caring support to people while they may be feeling
  vulnerable.
• Excellent interpersonal and written communication skills; the ability to converse with a diverse range of people
• Enjoys, and thrives on, teamwork.
• Punctual, responsible, self-motivated and flexible.
• Computer literate.
• Demonstrable commitment to delivering an excellent service.

Preferred Experience, Skills and Abilitie

• Excellent knowledge of London.
• A demonstrated commitment to promoting a diverse and welcoming environment.
• Personal experience of studying or living abroad.
• Working experience within the student services or residential education sector.
• Knowledge of the American higher education system.

Candidates must have the unrestricted right to work and live in the UK prior to appointment.

Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.

NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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