Residential & Student Life Assistant - NYU Berlin

NYU is committed to providing a campus community that reflects and enacts the values of inclusion, diversity, belonging, and equity that inform academic excellence. NYU Berlin is an equal-opportunity employer committed to equity, diversity, and social inclusion. We strongly encourage applications from all interested persons including without limitation under-represented individuals in the profession, across religions, color, creed, race, ethnic and national origin, physical ability, and gender and sexual identity. NYU Berlin affirms the value of differing perspectives on the world as we strive to build the strongest possible university with the widest reach.

This is a full-time live-in position. The Residential & Student Life Assistant will live in NYU Berlin’s Student Residence in Berlin, Kreuzberg, in a modern, spacious, fully furnished single apartment. This position encompasses a broad range of responsibilities and offers an opportunity to sharpen various organizational, communication, and interpersonal skills within a short period of time. The Residential & Student Life Assistant’s primary role is to monitor and promote the well-being of the students and support a sense of community. The Residential & Student Life Assistant serves as a source of expertise on the local socio-cultural context. They organize events that promote a sense of community and belonging among the students. Their portfolio of tasks also includes administrative work related to residential life, extra-curricular programming, including orientation, learning journeys, events, etc. This is a 1-2 years fixed term role, depending on the availability of the finalist.

General Administration (45%):

• Act as a role model and first point of contact for students, providing logistical guidance and support.
• Communicate housing policies to students and ensure that these policies are observed; enforce appropriate disciplinary responses, if necessary.
• Assist in the facilitation of roommate and suitemate conflicts.
• Act as a liaison between facility management, security personnel, and students.
• Organize check-ins, check-outs, and housing orientations and communicate with appropriate NYU Berlin staff regarding any housing issues.
• Provide emotional support to students as instructed by NYU Berlin's Wellness Counselor on the basis of trainings and other resources.
• Assist in the organization and supervision of the weekly linen exchange.
• Assist with the facilitation of fire drills once a semester.
• Provide administrative support to the Student Life staff at the Academic Center. This may include filing, photocopying, and answering enquiries via phone, email and in person.
• Participate in regular training and staff development sessions.
• Offer regular 'office hours' to students both in person as well as virtually.
• Submit contributions to the NYU Berlin newsletter and other communication channels as requested by Student Life staff.

Events & Activities (30%):

• Organize regular activities to create a sense of community, i.e. student workshops and weekend events. Develop flyers, posters, and brochures.
• Provide organizational support for a wide range of programs, such as volunteering opportunities, clubs and sport events.
• Accompany students on day- and weekend trips (2-4 trips a semester).

Student Safety & Wellness (25%):

• Participate in the on-duty/on-call rotational emergency response and be available to respond to crises during scheduled evenings, weekends, and public holidays.
• Know University/community resources and make appropriate referrals.
• Keep supervisors informed about all problems and concerns in the Student Residence.
• Assist with the student conduct process by submitting incident reports to document cases of concern in a timely manner.
• Participate in Wellness training seminars and diversity workshops.

Required Education

• Successful completion of a university degree.

Required Experience

• 1-2 years work experience, incl. internships and student worker positions. 

Required Knowledge, Skills, and Abilities

• Fluency in German and English.
• Excellent intercultural and interpersonal communication skills.
• Service excellence and delivery of high-quality solutions.
• Strong ability to engage meaningfully and inclusively with members of a diverse student community.
• Exceptional time-management and organizational skills.
• Demonstrated ability to prioritize, multitask, and handle emergencies.
• Confident public speaking skills.
• High level of flexibility and attention to detail.
• Strong sense of teamwork as well as the ability to work independently.
• Ability to work on a few Saturdays per year.
• Familiarity with Microsoft Windows, Microsoft Office, and Google Workspace.

Required Work permit

• A valid work permit for Germany valid through March 2028.

Preferred Knowledge, Skills, and Abilities

• Previous experience living, working, or studying abroad.
• Genuine interest in getting to know and support a very diverse set of international students every semester.
• Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
• Genuine interest in getting to know and developing support structures for a very diverse set of international students every semester.
• Familiarity with IT and social media.
• Ability to organize and deliver events and trips for large groups.

Position available immediately. Shortlisted candidates will be asked to provide two recent references/Arbeitszeugnisse prior to their interview. Candidates must have the unrestricted right to work and live in Germany prior to appointment.

The University is an equal opportunity employer committed to equity, diversity and social inclusion.