Coordinator of Academic Services - NYU Berlin

NYU is an Equal Opportunity Employer and is committed to a policy of equal treatment and opportunity in every aspect of its recruitment and hiring process without regard to age, alienage, caregiver status, childbirth, citizenship status, color, creed, disability, domestic violence victim status, ethnicity, familial status, gender and/or gender identity or expression, marital status, military status, national origin, parental status, partnership status, predisposing genetic characteristics, pregnancy, race, religion, reproductive health decision making, sex, sexual orientation, unemployment status, veteran status, or any other legally protected basis. All interested persons are encouraged to apply at all levels.

The Coordinator of Academic Services works directly with the Site Director, the Academic Advisor, and the NYU Berlin Academics Team to promote academic life for students and lecturers and ensure that they feel they belong to the NYU Berlin academic community. This entails helping create and carrying out the academic orientation program for students, planning co-curricular and extracurricular activities as well as events based on student requests or current developments, upholding NYU’s academic policies, monitoring students’ progress, and advising students with a range of academic questions or concerns. The Coordinator of Academic Services also provides support to freelance lecturers and academic staff by advising them on the use of teaching technology and NYU student and academic culture. Moreover, the Coordinator of Academic Services provides administrative support to the Site Director and aids in the production of written academic communication, documents, and presentations.

Principal Accountabilities

Academic Life (25%)

• Co-design and co-deliver the academic orientation program for newly arrived students.
• Coordinate the co-curricular Berlin Verstehen series.
• Help with running other co-curricular and extra-curricular activities and assessing whether additional events are needed in response to student requests or current developments.
• Accompany students on extracurricular trips.
• Identify academic speakers for guest lectures with a particular focus on GIDBEA.
• Explore ideas for exchanges and co-operations with local students and universities.
• Assist NYU students who are taking courses at our partner institution, Humboldt University.
• Assist HU students who have received a fellowship from NYU Berlin.
• Contribute academic-themed items to the newsletter Berliner Brief and Instagram, in particular in relation to important historical anniversaries, public holidays or current events.
• Oversee the regular maintenance and updating of internal information depots.

Academic Support of Lecturers (25%)

• Advise new lecturers on NYU student and academic culture.
• Support the onboarding process for new faculty and the offboarding process for departing faculty.
• Support lecturers having challenging conversations with students.
• Promote exchange with lecturers and among lecturers, as well as a sense of community among faculty as a whole.
• Attend faculty meetings and contribute to their content, in consultation with the Academic Advisor.

Academic Support of Students (25%)

• Work with NYU’s electronic student registry (adhering to the European Union’s General Data Protection Regulation and FERPA requirements).
• Assist students with academic related questions.
• Uphold NYU’s academic policies and monitor students’ progress, including attendance records of students.
• Assist in the provision of academic support to students with disabilities and with accommodations from NYU’s Moses Center.
• Coordinate integrating visiting students into NYU’s systems, including conducting check-ins.
• Support students with academic difficulties during their semester, lecturers, and the Office of Global Programs.
• In collaboration with the Student Life team, act as a liaison for the Wasserman Center, communicate Wasserman events to students, arrange a career event for students, inform students about scholarships and opportunities to return to Germany for work or study after their degree.

15% Support for Classes

• Help proofread 30 to 40 course syllabi per semester.
• Assist in the processing of student evaluations of courses.
• Supervise Program Assistant, Academics in advising part-time lecturers and academic staff on the use of teaching technology.
• Supervise Program Assistant, Academics in advising new lecturers in learning management systems (i.e. NYU’s electronic teaching software Brightspace) and in the use of audiovisual technology at NYU Berlin.

10% Administrative

• Provide administrative support to the Site Director and the Academic Advisor.
• Coordinate faculty and other visits from New York and other Academic Centers by serving as a liaison.
• Maintain the academic aspects of NYU Berlin’s website (NYU’s version of CMS) with the help of other staff.
• Edit NYU Berlin publications.
  

Required Education

• Successful completion of a Master’s Degree.

Required Experience

• Experience in producing and editing texts in English (such as handbooks, newsletters, etc.).
• A minimum of three years prior experience working in a research/academic environment.

Required Knowledge, Skills, and Abilities

• Outstanding German and English language skills (bilingual preferred).
• Excellent intercultural and interpersonal communication skills. Confident public speaker and presenter, comfortable addressing diverse groups of students, faculty and high-level administrators.
• Service excellence and delivery of high-quality solutions.
• Strong ability to prioritize and multitask with a creative approach to problem-solving.
• Ability to organize and deliver academic events for up to 100 participants.
• High level of flexibility and attention to detail.
• Strong sense of teamwork as well as the ability to work independently.
• Ability to work on a few Saturdays and a few evenings per year.
• Familiarity with presentation/classroom/office technology.
• Demonstrated commitment to the values of accessibility, diversity, equity, inclusion, belonging, and sustainability.
• Familiarity with macOS, Microsoft Windows, Google Suite, Microsoft Office, and Adobe Creative Suite (e.g.InDesign).

Required Work permit

• A valid work permit for Germany.

Preferred Experience, Skills and Abilities

• Previous experience living, working, or studying abroad.
• Genuine interest in getting to know a very diverse set of international students and lecturers every semester.

Additional Benefits

• Mentoring and regular one-on-one meetings with supervisor(s).
• An exciting opportunity to be an integral part of a dynamic and growing program of the largest university study abroad provider globally.
• Rewarding and empowering work experience that offers great opportunities for additional learning a development, including regular workshops and access to professional development platforms.
• Opportunities to acquire a large number of transferable skills and to advance within the organization.

Please consult NYU’s data processing policies based on the new General Data Protection Regulations (GDPR) that can be found here: 

www.nyu.edu/it/gdpr/prospective-employee.

Shortlisted candidates will be asked to provide two recent references/Arbeitszeugnisse prior to their interview. Candidates must have the unrestricted right to work and live in Germany prior to appointment.

The University is an equal opportunity employer committed to equity, diversity and social inclusion