Residence Life Administrator - NYU London

NYU is committed to being a welcoming campus community that reflects and enacts the values of global inclusion, diversity, belonging, equity and accessibility that informs academic excellence. We seek candidates who will not only enhance our commitment but whose experience, competencies, skills, and community engagement efforts contribute to diverse, equitable, inclusive learning and working environments for our students, staff, and faculty.
The Residence Life Administrator (RHA) is a full-time permanent live-in role, The RHA will primarily be based in the Student Support Centre at the NYU London Academic Centre, with one day each week working across the NYU London residence halls.
The postholder will work as part of the Residential Life team to provide support and guidance for students; ensure compliance with University policies and procedures; maintain building safety and security; engage in customer service-related activities; supervise up to two student peer mentors; plan and facilitate student development programs and events; signpost students to other appropriate support and resources; and other day to day administrative tasks such as ordering supplies, checking deliveries, securely storing and monitoring stocks, checking and replenishing supplies in student apartments, providing and preparing keys for student rooms.
Responsibilities are carried out mainly through office hours, weekly meetings, events, and on-call shifts. The position requires a positive service orientation while performing all duties.

Principal Accountabilities:

60% Administrative and frontline student support:
Providing information, guidance and support to students as part of the frontline student facing team, primarily based in the Student Support Centre at the NYU London Academic Centre, with one day each week working
across the NYU London residence halls. Contributing to pre-arrival preparations, Orientation, check in support on arrival day, check out, room preparations, supporting students with roommate disputes and room changes,
room key management and guest passes, stock audits, placing orders and checking deliveries, and supporting students with health, wellbeing, financial and other needs. Checking in with students, in person, when
requested to provide details of support options available.

Key Deliverables:
● 1 day each week during semesters covering the reception desk in the Academic and Student Services office on campus, responding to student queries and signposting students to campus support services
they may need to consult with
● Conducting weekly patrols of Byron Court and Guilford House residence halls, looking for and reporting any concerns in a timely manner
● Contributing to high levels of student satisfaction with semester programs through outstanding customer care and the provision of great quality information, guidance and support to students, measured by student survey responses
● Work closely with one of the external housing providers utilised by NYU London to accommodate students to place orders, plan for check in and check out, receive updates about residents, and gather student feedback about their experience.
● Regularly check (quarterly, and ahead of student arrivals) and update Residence Life information on the NYU London website, ensuring the team perform full checks quarterly and make updates as needed.
● Regularly check (quarterly, and ahead of student arrivals) Residential Life information on the NYU London student information portal (LDN), which outlines all administrative procedures and policies to
students and ensuring students are aware of the many resources and services available to them,
performing full checks quarterly and making updates as needed.

30% Community development programs:
Supervising the work of a maximum of two student Peer Mentors every semester, helping them to create a vibrant and inclusive residential community by crafting and executing programs promoting key themes such
as Inclusivity, Diversity, Belonging, and Equity (IDBE), collaborating with other professional staff and the Peer Mentors to create living/learning communities that enrich the students experience.

Key Deliverables:
● Maintain accurate and up-to-date records of student participation in activities.

● Ensure Peer Mentors supervised are successful in their roles in ensuring that all students feelwelcomed and supported in their living environment, planning and executing several activities (mostly within their assigned residence) each semester and being available in the residence hall for set hours to support their residents.

10%Frontline On Call Officer
Share responsibility as part of the residential team for providing NYU London residents with support (in person or on the phone as needed) should any medical, mental health, student misconduct, policy violations, facilities concerns and/or other serious issues arise.
Provide support and reassurance with any large-scale community concerns that may impact residents, along with all other colleagues in the Student Affairs department.

Key Deliverables:
● Writing accurate and timely reports of incidents or concerns that arise.
● Liaising with key colleagues and local emergency services to enhance response coordination and support for students.

Position Qualification: 

Required Education

• Educated to degree level, or an equivalent qualification, or relevant working experience.

Required Experience

• Minimum of one years’ experience of working in a customer service role, ideally in a residential or facilities-based environment.
• A demonstrated commitment to promoting a diverse and welcoming environment, as evidenced by prior successful
  and innovative measures

Required Knowledge, Skills, and Abilities

• Strong organisational skills: Ability to prioritise tasks, manage multiple projects simultaneously. Punctual,responsible, self-motivated and flexible
• Excellent interpersonal and communication skills: Ability to communicate clearly and effectively with a diverse range of people, including students, staff, and external partners.
• Demonstrable commitment to delivering an excellent service; a positive attitude to staff development and training
• Strong IT skills: Familiarity with CMS or similar platforms, and strong general IT skills.
• Problem-solving: Ability to assess situations, identify problems, and develop effective solutions in a timely manner.
• Cultural competence: Strong understanding of the challenges faced by young adults at university and those living abroad, with a commitment to fostering an inclusive and supportive environment.
  
  

Preferred Experience, Skills and Abilities

• Knowledge of London Familiarity with the local area and the resources available to support students in various situations, and local emergency support services.
• Personal experience of studying or living abroad: Insight into the unique challenges and opportunities of living in a foreign country, providing empathy and support to international students.
• Familiarity with the American higher education system: Understanding of the academic and residential life expectations within the context of a U.S.-based institution.
• Experience in training and onboarding staff: Proven ability to develop and implement training programs that enhance team performance and service delivery.
• On call: Experience of being on call outside of working hours, and/or being responsible for handling difficult or urgent calls from customers and resolving them professionally and expediently (with support wherever needed).
• Experience of working in a residential environment: Knowledge and experience of working in residential facilities, ensuring a safe and conducive living environment by looking for.

Candidates must have the unrestricted right to work and live in the UK prior to appointment.

Benefits: Housing is provided, inclusive of all utilities, within a self-contained apartment in one of the residences utilized by NYU London. Further benefits include: 28 days annual leave pro rata, USS pension scheme and private medical insurance (optional)

Candidates should advise of any reasonable adjustments needed to participate in the application and interview processes.

NYU London is an equal opportunity employer committed to equity, diversity and social inclusion.

NYU aims to be among the greenest urban campuses in the country and carbon neutral by 2040. Learn more at nyu.edu/nyugreen.

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